Seasonal - Bilingual Member Service Specialist Remote

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Seasonal
- Bilingual Member Service Specialist
- Starting
- Remote

The Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries.

• Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits.
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member.
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA.
• Other duties as assigned.

• High School Diploma or GED is required.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position).
• Strong PC Skills with ability to navigate multiple software systems simultaneously.
• Strong communication skills with focus on professional demeanor and empathy.
• Ability to multitask.
• Detail oriented.

• 1 year of customer service experience.
• Fluency in another language (Spanish).
• Pharmacy Benefit Management or other Healthcare experience.

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Prime Therapeutics is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at email