Director of Customer Success — SMB & Mid‑Market; Remote
Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listed on 2026-06-28
New York, New York County, New York, 10261, USA
Listing for:
Fundraise Up
Remote/Work from Home
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Account Manager
Job Description & How to Apply Below
Location: New York
Fundraise Up is seeking a Director of Customer Success to lead a remote LATAM-based team focused on non-profits. This role involves driving engagement and retention for mid-market customers, leveraging AI to enhance service quality.
The ideal candidate has extensive experience in SaaS Customer Success and a strong background in managing remote teams. Responsibilities include developing workflows, coaching teams, and maintaining high standards of customer engagement.
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