Customer Service Advocate - Remote in PST

Customer Service Advocate
- Remote in PST Customer Service Advocate
- Remote in PST

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At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies likeUnited Health Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers.

You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:30am - 8:00pm PST. It may be necessary, given the business need, to work occasional overtime and/or weekends.

We offer 18 weeks of paid training. The hours during training will be 8:00am - 4:30pm PST, Monday - Friday.
100% attendance is required during training.Training will be conducted virtually from your home.

If you are located within the Pacific Time Zone, you will have the flexibility to work remotely
* as you take on some tough challenges.

Watch this videoto understand the expectations of being a remote worker with United Healthcare.

This videofeatures some of our Consumer Service team members sharing insights on the best parts of their job, as well as the challenges. You’ll also hear about the culture and career pathing opportunities at United Healthcare.

Primary Responsibilities

• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating  and other United Health Group websites and encourage and reassure them to become self-sufficient

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service experience
• Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• This position involves inbound member calls. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
• Ability to work Monday - Friday, in any of our 8-hour shift schedules during our normal business hours…