Customer Service in Health Insurance

Customer Service in Health Insurance

Finding a job that fits your lifestyle isn't always easy. That's where Kelly® comes in. We're seeking a Customer Advocate to work at a well-known Health insurance industry leader in Albuquerque, NM.

Sound good? Take a closer look below. We're here to help you find something great that works for you—so you won't miss a moment of what really matters in your life.

Snapshot:

• Must reside in the Albuquerque, NM area.
• Salary/Pay Rate/Compensation: $17.80 per hour
• Hours fall between 7:30 AM and 5:00 PM MST; training team will assign hours.
• Must be able to start at 7:30 AM MST no exceptions.
• Be able to start on June 15th, 2026 for this long term opportunity!

What's a typical day as Customer Advocate? You'll be:

• Researching and responding to customer telephone and written inquiries accurately and objectively.
• Reporting to the Customer Service Manager, evaluating situations, and efficiently solving customer needs.
• Performing data entry and utilizing basic computer skills.
• Using your medical terminology and communication skills on the phone daily.

This job might be an outstanding fit if you meet the required qualifications:

• 1+ year total customer service experience.
• 6+ months of data entry or office experience.
• Familiarity with insurance lines (CDHP, Medicare, Wellness) and medical terminology.
• Adaptable and willing to learn new processes.
• Pleasant and professional phone demeanor.
• Have a High School Diploma or GED (education will be verified).
• Bring at least 1 year of customer service experience in health care or health insurance (required).
• Possess strong data entry and typing skills.
• Are tech-savvy and comfortable using multiple systems and toggling between computer windows.
• Are comfortable on the phone for extended periods.
• Demonstrate strong interpersonal, analytical, organizational, and independent decision-making skills.
• Communicate clearly and concisely, both verbally and in writing.

Additional Details:

• Candidates must be local to Albuquerque, NM and able to commute to the office to pick up equipment.
• Open to onsite and remote opportunities; remote work available upon meeting performance requirements.
• Must provide your own 2 monitors to work from home.
• Must pass a computer literacy assessment (Outlook navigation, toggling, general computer knowledge).

What happens next

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work.

Apply to be a Customer Advocate today!