Customer Service Representative onsite

Position: Customer Service Representative 10:30am - 7:00pm (onsite)
Description

The hours for this position are Monday - Friday 10:30am - 7pm. This position is 100% onsite in Lancaster, SC and does not offer remote work/hours.

Minimum Requirements:

* 2 years of experience in a professional customer service call center environment

* Typing speed of 40 wpm min (60+ wpm preferred)

* SAP, Five9, and Qualityze experience is a plus

* Proficient in Microsoft Office (Word, Excel and PowerPoint, SharePoint, One Note and Microsoft Teams)

* Strong written and verbal communication skills

* Strong time management, organizational skills, and attention to detail

* Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment

Summary of the Position:
The Customer Service Representative is responsible for providing industry-leading support for our customers and leveraging our customer experience as a competitive advantage. Focused on delivering high-quality interactions that make it easy for our customers to resolve requests the first time they contact us. This role is located in Lancaster, SC, and is a full-time, on-site position.

Roles and Responsibilities:

* Engage with consumers and healthcare professionals through phone, email, chat, and other support channels.

* Approach every interaction with professionalism, empathy, and active listening, demonstrating patience and a genuine commitment to providing an exceptional experience.

* Drive loyalty by educating the customer about our products, and highlighting benefits and programs about which they may not be aware.

* Maintain detailed and accurate records of customer interactions.

* Utilize problem-solving techniques to effectively address and resolve concerns.

* Collaborate with teams to ensure customer satisfaction and drive continuous improvement.

* Manage other duties as assigned.

* Regular attendance is required.

* Communicate effectively with other departments within the organization and function within a team environment.

* Perform other duties as may be required in meeting company objectives.

Education and Experience:

High school diploma or equivalent

Nutramax desires to provide a drug-free, healthful, and safe workplace. We hold a zero-tolerance policy for drug use. Employment is contingent upon successfully passing a pre-employment background check, drug screen (subject to applicable law) and reading comprehension test.