Remote Customer Retention Specialist Part Time Evening

Job Overview

Industry: Private

Employment Type:

Full Time

Work Hours:

8 Hours

Locations: USA

• Engage in high-volume phone contact with policyholders requesting cancellations.
• Resell the benefits of life insurance and highlight its importance.
• Handle cancellation requests and provide thorough, personalized service.
• Maintain high standards for call volume, handling time, and overall time management.
• Ensure customer satisfaction in every interaction, whether via phone, email, or written correspondence.

• 1+ years of experience in a high-volume contact center environment, a receptionist role, or any role that involved frequent phone interaction (strict requirement).
• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Remote work experience is strongly preferred, though not required.
• Reliable internet connection (minimum 10 Mbps download, 20 Mbps upload with a hard‑wired connection).
• Smartphone access for VPN use.
• Upselling or retention experience is preferred.
• Quiet and professional workspace.
• Strong computer skills, including proficiency with Microsoft Office and basic keyboard functions.
• Excellent oral and written communication skills.
• Ability to multi‑task and work under pressure.
• Strong organization and time management skills.
• Must be detail-oriented and customer-focused.

• Pay: $16.35 per hour (+$1.00 if bilingual in Spanish and able to pass bilingual assessment).
• Eligible for bonus pay based on performance.
• Schedule:
  
  Part‑time evening shift – Monday to Friday, 5:00 PM – 9:00 PM CST;
  Saturday, 8:00 AM – 12:00 PM CST.
• Work from Home:
  Equipment provided.
• Training: 4 weeks of paid training (Monday to Friday, 5:00 PM – 9:00 PM CST).

Please note:

We are currently unable to hire candidates residing in the following states:
Puerto Rico, California, Hawaii, Maine, New Jersey, New Mexico, New York, North Dakota, South Dakota, Vermont, Washington, Washington D.C., Wyoming.

Remote Customer Retention Specialist – Part Time Evening (Job ‑1538)