Client Support Representative

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)

Monday–Friday, 8:00 AM – 5:00 PM

Joplin, MO | Hybrid/Remote Position

This position begins with required in‑office training. Upon successful completion, the role transitions to a hybrid/remote schedule. Equipment is provided after training.

You’ll act as a bridge between clients, our firm, and the Social Security Administration (SSA), ensuring accurate case tracking, timely communication, and exceptional client service.

• Serve as a professional liaison between clients and the Social Security Administration (SSA)
• Respond to client inquiries with empathy, clarity, and professionalism
• Collect and document case information accurately and efficiently
• Track deadlines and prepare timely correspondence
• Maintain and update case files in our system with precision
• Perform administrative tasks to support effective case management
• Collaborate with internal teams to ensure smooth client experiences
• Assist with additional duties as needed to support clients and the firm

We’re seeking motivated individuals who are organized, detail‑oriented, and ready to learn.

• Prior customer service experience preferred
• Excellent written and verbal communication skills
• Strong ability to work independently and manage multiple priorities
• Detail-oriented with strong organizational and time management skills
• Calm, composed, and professional under pressure
• Self‑motivated team player with a positive attitude
• Critical thinker with strong problem‑solving abilities

• Make a meaningful impact helping clients access critical benefits
• Paid training and ongoing development
• Clear opportunities for career advancement
• Supportive, team‑oriented work environment
• Established and growing organization

Flexible work from home options available.