Associate Customer Care Representative

Job Overview

This position involves telephone contact to assist and serve policyholders with their insurance needs. Ideal candidates have prior experience in service and sales, a professional telephone manner, and strong teamwork skills.

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

A starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $55,785 ($26.82/hr). The 40‑hour work week is scheduled from Monday through Friday, between the core hours of 9:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually.

Training class begins 8/24/2026 and will be in office full time for the first year. After training, eligible for a hybrid schedule with three days in office and two days work from home.

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – at least 13 vacation days in the first 12 months, amounts could be greater depending on the role
• Holidays – 14 paid holidays observed
• Sick time – 6 days sick time at hire, 6 additional days at 90 days of employment
• Generous 401k with company match and immediate vesting, annual 3% non-elective employer contribution
• Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement, strong relationships, lifelong friendships, opportunities for advancement

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, not required
• After hire, employees must obtain a state insurance license and meet continuing education requirements; comprehensive training provided

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older.

Employees are subject to the provisions of the Workers’ Compensation Act.