Seasonal - Remote

Become a part of our caring community

It’s that time of year! Humana is seeking dedicated, customer-focused individuals to join our team in support of the Annual Enrollment Period (AEP). These seasonal, limited-term opportunities are ideal for goal-oriented professionals who take pride in helping others and delivering a positive customer experience.

These roles are 100% work at home positions, with training scheduled to begin in August. Assignments may last up to six months. For many, this opportunity has served as a meaningful first step toward building a career with Humana, a growing Fortune 100 company and leader in the healthcare industry.

This year, Humana is offering a variety of seasonal assignments to support our members during the Annual Enrollment Period. Each assignment is focused on supporting our members with their enrollment needs and delivering a positive, customer-focused experience.

Where you come in:

• We need your assistance processing applications from members, enrolling them on company platforms, and transmitting enrollment information to Center for Medicare and Medicaid Services (CMS).

• You would perform basic administrative/clerical/operational/customer support/computational tasks while providing excellent service to our members.

• We also need your assistance with reviewing reports and making adjustments, additions, and deletions based on CMS regulations within a results-oriented production environment.

• You would also resolve issues, inquiries, and concerns from members while demonstrating empathy and compassion for individual needs.

• We need your assistance in taking 20-30 inbound calls a day from potential members, agents and providers to answer questions and resolve any enrollment issues.

• You will provide excellent support during each call as well as work to update or correct information to ensure that the application can roll into the system.

• You also work with agents on applications that are missing information or that were completed incorrectly.

• By resolving these areas, you support and ensure that the members have no access to care issues on their effective dates.

• Competitive compensation with strong hourly rate

• The ability to cut your daily commute to less than a minute -- yes, 100% work at home

• Extensive 100% virtual training program for the first 4-6 weeks, setting you up for immediate and future success

• 401k Retirement Savings option

• Employee Assistance Program and Work Life Services

• Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping

• Cross training available for further skills development and potential Full-time opportunities

• Must live in the Central or Eastern time zone

• Prior customer service or operations work experience

• Prior experience utilizing multiple computer applications simultaneously as well as performing multiple tasks simultaneously within a production-based environment

• Demonstrated skills in attention to detail

• Work at home (WAH) requirements include a minimum internet connection speed of 25m x 10m, and a dedicated secure home workspace for interview or work purposes.

• Prior experience handling high numbers of calls providing excellent customer service

• Military, healthcare/managed care, banking or related industry experience handling confidential and personal information

• Experience working with the senior population.

• Training schedule: 8:00 a.m.
  
  - 4:30 p.m. Eastern Time, Monday through Friday, for the first 4-6 weeks. No time off is permitted during the initial training period and will be extremely limited throughout the seasonal term.

• Schedule after training:
  Shifts will fall within the hours of 6:00 a.m.
  
  - 6:00 p.m. Eastern Time and may include weekend days

• Opportunities for overtime hours

• Seasonal Humana associates may work any number of hours, depending on the business needs, for a limited period of time…