Customer Service Specialist - Remote

Customer Service Specialist

Join our team of 43,500 professionals worldwide. We are a global technology and tools company.

As a Customer Service Specialist you will work remotely supporting the daily operational rhythms of our Customer Service organization. Duties include answering phone calls from customers, distributors and sales personnel, responding to email inquiries, supporting manufacturing with order information, and assisting in training new employees.

• Process customer and internal requests positively and professionally while adhering to Stanley Black & Decker’s Code of Business Ethics.
• Spend an average of 4 hours a day answering incoming calls and executing outgoing calls to support customers, sales, suppliers and peers in a timely manner.
• Assist team members to increase their knowledge and overcome roadblocks.
• Process returns, replacement orders, customer requests for literature/information/technical support, order status and pricing.
• Process shipment inquiries including freight calculations, expedite orders, return authorizations, and delays.
• Enter credit card transactions while ensuring accuracy.
• Learn and recognize multiple brands of equipment for industrial applications.
• Maintain a working knowledge of company products, policies, services and procedures.
• Perform other duties as assigned.

We’re looking for someone who loves to learn, grow and be acknowledged for valuable contributions. You will not be intimidated by innovation, and you will embrace a world‑changing role. Requirements:

• High School Diploma or GED.
• Minimum 3+ years of customer service experience.
• Experience with SAP and Salesforce preferred.
• Self‑starter with ability to work independently.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Commitment to customer service.
• Patient and positive work attitude.
• Occasional travel for onsite training required.

Competitive salary in the range of $38,300.00 – $61,600.00 per year. Salary may vary based on factors such as job level, location and experience. Potential eligibility for annual merit increases.

• Medical, dental, life, vision, wellness program, disability, 401(k) and Employee Stock Purchase Plan.
• Paid time off, including paid vacation, holidays and personal days.
• Tuition reimbursement.
• Discounts on Stanley Black & Decker tools and partner programs.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827‑3923 or