Remote Support Service Specialist

As we grow, we are actively looking to add a Remote Support Services Specialist to our growing support staff. This role at Thrive Communities LLC will provide you with the opportunity to make a meaningful difference in supporting residents, property teams, and internal operations while helping deliver the great service experience Thrive is famously known for.

The Remote Support Services Specialist is the first point of contact for residents, prospective residents, vendors, property teams, and internal departments. This position provides professional support, organizes service requests, maintains accurate records, and assists with daily operating duties.

• Assist residents, consumers, and vendors with telephone, e‑mail, and online communication inquiries.
• Provide timely and professional solutions‑based service.
• Assist with service inquiries, account questions, scheduling, and general needs.
• Deliver a good customer experience through clear and transparent communication and ensure difficult issues are referred to the appropriate departments for proper handling.

• Coordinate and track service requests from start to finish.
• Schedule appointments and update residents and property teams.
• Ensure timely follow‑up by liaising with internal departments and service suppliers.
• Keep track of service history and open requests.
• Support business processes that enhance service delivery and resident satisfaction.

• Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
• Data entry, records management, and administrative support.
• Report and record‑keeping for support activities.
• Comply with company policies, practices, and data privacy standards.

• Work with property management teams and other internal departments.
• Participate in team meetings, training, and professional development opportunities.
• Identify process improvement and service quality possibilities.
• Help build a good, collaborative, and service‑oriented culture in the workplace.

• GED or high school diploma or equivalent.
• Minimum one year of experience in customer service, administrative support, resident services, operations support, scheduling, or a related field.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Strong organizational and multitasking skills.
• Attention to detail and a devotion to accuracy.
• Experience with Microsoft Office Suite, Google Workspace, and web‑based business applications.
• A good high‑speed internet connection and a dedicated work area.
• Independent, self‑starting, and able to connect with a distant team.

• A.A. or B.A.
• Experience in property management, multi‑family housing, resident services, hospitality, customer assistance, or other relevant businesses.
• Experience using CRM, ticketing, property management, or customer service software.
• Experience working with remote/distributed teams.
• Excellent dispute resolution and problem‑solving skills.

• Competitive salary.
• Home office setting and flexible working.
• Medical, Dental and Vision Insurance.
• 401(k) business match retirement plan.
• Vacations and Time Off.
• EAP (Employee Assistance Program).
• Professional Development Reimbursement.
• Opportunities for training and career advancement at all times.
• Staff health and wellness services.
• Collaborative and inclusive work environment to grow.

Thrive Communities is an Equal Opportunity Employer. We work to create a diverse, inclusive, and inviting environment. Qualified applicants shall be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap, genetic information, or veteran status in accordance with applicable laws.