Associate Customer Care Representative

Associate Customer Care Representative

Location:

Hartford Regional, 101 East River Dr, East Hartford, CT 06108.

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates have prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

A starting annual salary of $50,577 ($24.32/hr). Additional compensation may depend on experience and applicable licenses, with a range up to $61,363 annually ($29.50/hr). The 40‑hour work week is scheduled Monday through Friday, between 8:00 AM and 5:00 PM, with a few holidays and occasional Saturdays. Work from home may be available up to two days a week once trained to work independently.

• Medical, dental, vision coverage, short‑ and long‑term disability, and life insurance
• Paid vacation – at least 13 days in the first 12 months, accruing monthly; possible additional days depending on role
• 14 paid holidays observed
• 6 days sick time at hire, with an additional 6 days after 90 days of employment
• Generous 401(k) with company match and immediate vesting, plus a 3% non‑elective employer contribution
• Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth, and/or service goals
• Paid parental bonding leave
• Student loan repayment and tuition reimbursement programs
• Fitness and wellness reimbursement
• Employee community involvement opportunities
• Opportunities for advancement in a growing company

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees must obtain a state insurance license and meet continuing education requirements; comprehensive training will be provided

Amica conducts background checks covering criminal, educational, employment, and social media histories. Background checks are not initiated until after a conditional offer of employment is made and accepted. Qualified applicants with arrest or conviction records may still be considered. The safety of employees and customers is a priority; candidates whose criminal history poses a direct or indirect threat may see the conditional offer withdrawn.

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles, also offering home, marine, and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions.

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination against individuals 40 years of age or older.

Employees are subject to the provisions of the Workers’ Compensation Act.

Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: