Customer Service Representative; Remote

Position: Customer Service Representative (Remote)
Join our award-winning "One Concentrix" team as a remote Customer Service Representative! We're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

** A NEW CAREER POWERED BY YOU*
* Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "
** World's Best Workplaces** ," "
** Best Company Culture** ," and "
** Best Companies for Career Growth** " awards every year? Then a remote Customer Service Representative at Concentrix is the right place for you!

As a remote Customer Service Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation.

** CAREER GROWTH AND PERSONAL DEVELOPMENT*
* This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned.

** WHAT YOU WILL DO IN THIS ROLE*
* As a Customer Service Representative working from home, you will:

+ Review of existing customer accounts to ensure that we are addressing all of their needs and caring for the accuracy of their account services and information.

+ Follow appropriate escalation path to resolve technical issues; the ability to navigate knowledge data base, resources, and including making follow up outbound calls to customers or other parties as needed

+ Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

+ Provide high level of customer service by creating a personal connection with each customer and demonstrating empathy when appropriate.

+ Create customer cases or provide follow-up on existing customer cases.

+ Maintain calm demeanor to diffuse escalated customer scenarios.

+ Be efficient in navigating multiple systems.

+ Maintain advanced knowledge of procedures, product information and online resource tools.

+ Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.

+ Deliver expert customer experiences...with a smile.

** YOUR QUALIFICATIONS*
* Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

+ Minimum of 6 months to 1 year of solid customer service experience

+ High School Diploma or GED Required

+ Ability to effectively communicate with customers and ask discovery questions

+ A strong heart and mind for servicing others

+ Comfortability with Outlook, asynchronous tools, and Microsoft Excel

+ Must be comfortable being on web camera

+ Ability to utilize tools and resources to efficiently our customers

+ Ability to articulate in a professional and efficient manner

+ Ability to break down complex subject matter into relatable knowledge for our customers

+ Ability to be flexible with the hours of operation

+ Open and receptive to feedback from leadership

+ Motivation and ability to obtain self-upskilling and knowledge training

+ Ability to cross reference job aids while assisting a customer

+ Must reside in the United States and have a valid U.S. address for residence

** WHAT'S IN IT FOR YOU*
* One of our…