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Remote Public Tip Line Specialist - Call Center
Remote / Online - Candidates ideally in
Thomasville, Davidson County, North Carolina, 27630, USA
Listed on 2026-06-29
Thomasville, Davidson County, North Carolina, 27630, USA
Listing for:
IronMountain Solutions
Remote/Work from Home
position Listed on 2026-06-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Iron Mountain Solutions is looking for a Customer Service Representative for the DHS ICE HSI Tip Line, fully remote but needs to be within one hour of the PIV office. In this role, you will manage calls and gather information related to suspicious activity. The ideal candidate has at least 3 years of call center experience, excellent multitasking skills, and the ability to work independently.
This position requires strong verbal and written communication, analytical skills, and experience with CRM systems and Microsoft Office. You will also prepare reports and follow established procedures.
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