Customer Service Representative

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.

Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Introduction: The Customer Service Representative (CSR) is responsible for providing support to program management, customer focused teams and exceptional service to assigned customers and accounts. The individual will be managing order acceptance, confirmations and necessary updates throughout the production cycle. Additional responsibilities include but are not limited to validating pricing integrity, providing delivery updates and driving order fulfillment.

• Deliver a world‑class customer experience to assigned accounts.
• Support program management in meeting customer requirements and responding to requests.
• Receive and review customer orders for completeness; enter sales orders into the ERP system.
• Maintain and update sales orders in the ERP system, incorporating customer‑driven changes in a timely manner.
• Review current and forecasted orders with the customer focused team; reconcile discrepancies and open issues with customers.
• Prepare and issue change orders based on program management direction.
• Participate in customer focused team meetings and other team activities to support program objectives.

• Education/Experience/Credentials:
  Bachelor’s Degree or two to four years’ related experience and /or training; or equivalent combination of education and experience.
• Language Ability:
  Excellent written and verbal communication skills. Ability to read and analyze periodicals, business reports, correspondence, and procedure manuals. Ability to write clear and professional reports, business correspondence, and procedural documentation. Ability to effectively present information and respond to questions from managers, customers, team members, and the public. The individual must demonstrate strong grammar, editing, and proofreading skills.
• Reasoning Ability:
  Ability to collect and analyze data, solve practical problems, and work effectively with a variety of concrete variables in situations where limited standardization exists. Ability to interpret instructions presented in written, oral, diagram, or schedule form. Must consistently maintain a professional and positive image in all situations while exercising sound judgment.
• Computer
  
  Skills:
  
  Proficiency in standard office software, including word processing, spreadsheets, databases, slide‑presentation tools, internet browsers, email platforms, and business‑systems software.
• Supervisory Responsibilities:
  
  None.
• Work Environment:
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee may be required to work from a home office and must ensure that the workspace is appropriately equipped to support a professional, distraction‑free environment.
  
  The individual must be able to self‑supervise and manage time effectively to meet company expectations. The noise level in the work environment is typically quiet.
• Physical Demands:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision…