Remote Global Customer Support Specialist

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

We are building a talent pool of Customer Support Specialists for current and future opportunities with our global clients. This is a proactive pipeline-building initiative and is not tied to a single active job opening.

These roles support customer service, technical support, and client experience functions across various industries such as SaaS, e-commerce, fintech, and digital services. Depending on client needs, opportunities may range from frontline support to more specialized or senior customer experience roles.

Work arrangement: Typically remote or hybrid, with work hours aligned to client time zones (US, AU, UK, SG, etc.).

• Respond to customer inquiries via email, chat, phone, or ticketing systems.
• Provide accurate and timely information, troubleshooting, and issue resolution.
• Document customer interactions, issues, and resolutions in CRM or helpdesk systems.
• Escalate complex or unresolved cases to appropriate teams.
• Follow up with customers to ensure issues are fully resolved and expectations are met.
• Support onboarding, account updates, billing questions, or product-related concerns.
• Contribute to knowledge bases, FAQs, or process improvements as needed.
• Work closely with internal teams such as Product, Operations, or Sales to improve customer experience.

• Experience in customer support, customer service, or client-facing roles (level varies by opportunity).
• Strong written and verbal communication skills.
• Comfort using ticketing systems, CRM tools, and digital platforms (e.g., Zendesk, Freshdesk, Intercom, Hub Spot, or similar).
• Ability to stay organized, manage multiple cases, and meet response time targets.
• Customer-first mindset with strong problem-solving skills.
• Ability to work independently and reliably in a remote or hybrid setup.
• Stable internet connection and a suitable home work environment.

Don’t meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace. If you’re excited about customer support work but don’t feel 100% aligned with every qualification, we encourage you to apply. You may be a great fit for this or future opportunities in our talent pool.

• Meaningful work & Growth:
  We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset:
  We are genuinely invested in our people’s career and welfare.
• Global reach & local impact:
  Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups:
  We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.