Collection Representative; Remote-KS Residents

Remote Eligibility

The position is fully remote, but candidates must reside in Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Texas, North Carolina, or South Carolina.

• Handle high-volume outbound and inbound calls with professionalism and confidence.
• Negotiate payment arrangements that meet both consumer needs and company goals.
• Consistently meet and exceed performance metrics (quality, compliance, collections).
• Maintain accurate documentation and follow all required laws and standards.
• Build trust quickly through active listening, empathy, and strong communication.
• Contact consumers regarding past‑due balances and negotiate payment terms and methods within guidelines, including overcoming common and challenging objections.
• Update account notes and other documentation in real time while working with consumers, making few errors.
• Use scripts/verbatims and navigate within guidelines to maximize potential recovery on each call.
• Ensure compliance with legal requirements such as FDCPA, state laws, and other regulations.
• Learn and operate with proficiency within the systems and programs used for collections.

• Highly driven and money‑motivated
• Reliable and successful in a structured environment
• Thrive on and enjoy phone time with consumers, strongly preferring that over desk work
• Resilient, persistent, and confident handling objections
• Empathetic negotiators who can balance firmness with professionalism

• Able to communicate clearly, both verbally and in writing, utilizing proper grammar and telephone etiquette.
• Navigate multiple computer applications and databases, multitasking while on the phone.
• Overcome objections and obstacles to negotiate payment successfully.
• Reliable and responsible; arrive on time and use time productively.
• Possess and demonstrate professional judgement.
• Understand and handle sensitive personal information (SPI) and protected health information (PHI) with confidentiality.
• Use provided tools to compute basic math calculations (addition, subtraction, multiplication, division, percentages).
• Self‑motivation and commitment to career success.
• Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of hire (paid by company).
• High School Diploma or equivalent (GED) required.
• Successfully complete company collector training program.
• Clear initial, ongoing, and annual identity, criminal, and background checks.

• Training Period – $20/hour during virtual training. Scheduled full‑time hours: 8:00AM–5:00PM CST / 9:00AM–6:00PM ET.
• Following Training – $17.00/hour plus a performance‑based bonus/commission opportunity. Scheduled full‑time hours remain 8:00AM–5:00PM CST / 9:00AM–6:00PM ET.
• Higher Commission – Achieved by consistently exceeding performance expectations; commission becomes the largest component of pay. When reached, schedule may transition to Monday‑Friday full‑time: 8:00AM–5:00PM CST / 9:00AM–6:00PM ET with two evening shifts per week (until 7:00PM CST) and every other Friday off.
• Additional schedule options, including later evenings and Saturdays, may become available in 2026.

• Paid medical insurance with personalized plan selection assistance.
• Company‑provided Short‑Term Disability and basic Life Insurance.
• Optional Dental, Vision, Long‑Term Disability, and additional Life Insurance.
• Generous PTO – 3 weeks accrued annually (increases with tenure) plus holidays and make‑up time.
• 401(k) with option to deposit annual discretionary bonus if awarded.
• Company‑provided equipment.
• Access to employee discount program (retail, travel, food, entertainment).

We require a dedicated, private home office space exclusively for the use of the employee during work hours. The company equipment must be secured from others’ access during non‑working hours.