Customer Service Coordinator

Customer Service Coordinator – Deep Brands

We are seeking a Customer Service Coordinator to join our Supply Chain Operations team, oversee daily order management, and improve internal and external customer service. The ideal candidate will have experience in Order Management, EDI, and customer communication at a CPG or related firm.

We are an equal‑opportunity employer and offer a competitive compensation and benefits package.

• Responsible for daily order management, including order entry, pricing verification, and resolving all exceptions to ensure timely processing of orders through the Order to Delivery & Invoicing cycle.
• Manage direct relationships with customers and distributors regarding order management and delivery for exceptional service.
• Identify order management KPIs and set up processes for improvement.
• Work with the operations team to ensure customer communication on product inventory availability for order fulfillment.
• Timely processing of all customer invoices, working with Finance and deduction teams on Order/Invoice reconciliation.
• Manage EDI setup, testing, and successful completion by working with cross‑function teams of IT, Supply chain, and external partners.
• Oversee EDI transactions with ERP/3PL software and investigate issues, working primarily with SPS/EDI Provider team and Internal IT team to reconcile issues.
• Prepare agenda and lead weekly EDI calls with EDI providers and IT team.
• Proactively communicate late deliveries and order changes to all internal teams and customers.
• Prepare weekly customer service reports.
• Become a subject matter expert in customer requirements and drive internal awareness to achieve excellent customer service.
• The scope of this role may change as needed.

• Bachelor’s degree in a related field.
• 2–5 years of operations experience in CPG or related field, preferably with food and emerging brand experience.
• Exceptional people leadership and management skills – up, down, and lateral.
• Excellent communication and collaboration skills.
• Attention to detail and a proactive mindset.
• Ability to learn ERP, EDI, and related systems.
• Advanced computer skills, including proficiency in Google and Microsoft Office suites.
• Ability to self‑motivate, prioritize, and organize.
• Restless dissatisfaction with the status quo and a desire to network and research to help find new solutions or learn best practices.
• Located in our Union, NJ (metro NYC) headquarters Tuesday‑Thursday, with remote working up to two days a week.
• Reports to VP of Operations, Deep Brands.