Customer Service Representative

Customer Service Representative at Village Pet Care LLC

Full‑time position located in Park City, Kansas. Remote work is available and the start date is immediate.

Are you passionate about pets and love connecting with people who feel the same?

At Chisholm Creek Pet Resort, we’re seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends.

• Say Hello! Cheerfully greet pets and their humans when they arrive at our resort.
• Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; provide basic information about pet care and resort policies to clients, always keeping a customer‑focused approach.
• Schedule appointments and manage reservations to keep our resort running smoothly.
• Assist with check‑ins and check‑outs, ensuring pets have everything they need for a comfortable stay; check dogs into daycare, boarding, and grooming.
• Contact veterinarians to obtain vaccine or other needed information regarding pets in our care; work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
• Communicate with grooming and kennel staff regarding dogs as they check in and their needs.
• Escort our furry friends to play areas/kennels/etc.
• Responsible for the overall cleanliness/appearance of our front office; vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized.
• Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.

Benefits for all team members at Chisholm Creek Pet Resort include discounted daycare and boarding for your own dog, with additional benefits available for full‑time employees like medical/vision/dental plans and 401k!

Pay starts at $11/hr.

• Excellent communication skills:
  Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor.
• Team Player:
  Works well with others to ensure all guests are cared for and pet parents are satisfied.
• Customer Service Background:
  Previous experience in a customer service role preferred, but not required—drive to meet and exceed client expectations is paramount.
• Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
• Organized:
  Attention to detail and great organizational skills to keep track of the varying needs of your Village.
• Physical Stamina:
  Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift.
• Dog Lover:
  Passion for working with animals a must.

The Customer Service Representative acts as the primary point of contact for clients, managing front desk operations, scheduling, and client communications. They are also responsible for maintaining office cleanliness and assisting with the care and transport of pets within the resort.