Remote Onboarding Specialist; Cambridge

Title:

Onboarding Specialist

Salary:
Based on Experience +Benefits + Vacation

Location:

Remote (Canada)

Term:
Full-Time, Permanent

Reporting Manager:
Onboarding Team Lead

At Wellness Living, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission‑critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability.

We are a growing team of bright, ambitious individuals who are seeking like‑minded candidates who can help us take our brand to the next level. We value creativity, problem‑solving, and a passion for delivering exceptional customer experiences.

Our core values are:

• Customer First – Obsession with our customers’ happiness and success.
• Excellence – Commitment to exceptional execution and the pursuit of greatness.
• Accountability – Full ownership of decisions, actions, and outcomes.
• Adaptability – Purposeful evolution in a dynamic world.

• Oversee the onboarding process for clients, ensuring timelines are met and expectations exceeded.
• Coordinate efforts to transition customers smoothly from previous systems or to new implementations.
• Facilitate personalized online product training tailored to the client’s business needs.
• Maintain proactive communication with customers, providing regular updates via email, phone, or web conferencing.
• Work closely with various teams to resolve onboarding‑related issues and enhance the client experience.
• Uphold a high level of professionalism and embody Wellness Living core values.
• Address and manage support tickets with urgency, maintaining a solutions‑oriented approach.
• Promote and maintain a high level of Wellness Living professionalism and excellence.

• 2‑3+ years of hands‑on experience supporting customer implementation and/or onboarding projects, preferably for a SaaS enterprise solution.
• Adept at building relationships and rapport with customers and collaborating effectively with all levels of the organization.
• Creative problem solver and multi‑tasker who thrives in a dynamic, quick‑paced environment with technical curiosity.
• Adaptable, quick‑thinking, and resourceful, with strong time management, organizational skills, and obsessive improvement focus.
• Highly proactive, accountable, and responsible, taking pride in ownership and delivering a quality customer‑centric approach.
• Active, empathetic listener with excellent written and verbal communication skills.
• Thoughtful, curious, and ambitious, asking “why” to drive better solutions and improvement measures.
• Ability to prioritize and manage time efficiently, handling multiple priorities simultaneously.

• Microsoft Office 365
• Intermediate Excel skills
• CRM Platforms (Zoho, Salesforce)
• Ticket/Incident Management/Project Systems

Wellness Living is an equal‑opportunity employer. We embrace and celebrate differences. Employment is based purely on a candidate’s qualifications and experiences as they directly relate to the required skills. We do not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, marital status, family status, or any other protected status.

We will not tolerate bias or discrimination of any kind from our employees or customers. We bring everyone together to create something incredible.