Customer Service Representative - Insurance

Customer Service Representative – Insurance

AAA Auto Club Enterprises is hiring full‑time Customer Service Representatives to join our industry‑leading insurance call center team.

Starting pay: $23.00 – $25.00/hour.

Bilingual fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided).

Location requirement: must reside within 80 miles of 8508 Highway 6 North, Houston, TX 77095.

Remote training: full‑time (40 hours per week), 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled between 9:00am and 9:00pm Monday‑Friday. Saturday shifts (9:00am‑7:15pm) are required during bullpen (on‑the‑job training) to support live calls; when scheduled, a weekday off will be provided.

Remote work schedule (post‑training): full‑time schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am‑9:15pm Monday‑Friday, and every Saturday between 9:00am‑7:15pm. One weekday off will be provided each week.

Comprehensive benefits package: growth & advancement opportunities.

• Answer inbound calls and assist members with questions related to AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem‑solving mindset.
• Think quickly and critically to resolve issues—this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can‑do attitude in a fast‑paced and evolving environment.
• Participate in ongoing coaching and development to continually enhance performance.

• Dedicated, quiet workspace without interruptions.
• Direct connection to ISP via Ethernet (no DSL, satellite, hot spots, etc.). Modem/router must be in the same room as the computer equipment with an internet speed of at least 50mbps downloads and 10mbps uploads.
• A company‑provided computer and partial internet reimbursement are included to support reasonable connectivity costs.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

• Prior customer service experience (recent call center experience preferred).
• Spanish fluency is a plus.
• Excellent communication skills (written, verbal, and listening).
• Ability to multitask and navigate computer systems in real time.
• A flexible, “can‑do” mindset and willingness to adapt to change.
• High school diploma or GED.
• Ability to pass a background check and drug screening.
• Must reside within 80 miles of Houston Branch office, 8508 Highway 6 North, Houston, TX 77095.

• Health coverage for medical, dental, vision.
• 401(k) saving plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services, and more).

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.