Member Solutions Collections Representative

Collections at WSECU is different than what you might expect! Our goal is to provide financial solutions to assist members during life-changing situations—this is why we’re called “Member Solutions.” In this role, you will be integral to the financial health of our members and the credit union as a whole. As a Member Solutions Representative, you’ll have the opportunity to work on a team that truly cares about members and their financial success.

Acting as a consultant, assisting members who are struggling with credit difficulties, you’ll make a difference by guiding members toward relevant solutions and counseling them on their financial options.

What your day may include:

Recommending accounts for repossession and charge-off accurately and efficiently

Initiating collection calls on all delinquent consumer loans, ensuring all legal practices are followed

Meeting quality assurance and productivity standards

Helping maintain the Department’s Phone Service Level Conduct skip tracing activity to generate potential leads on our members and or collateral

Obtaining and negotiating flexible and attainable payment options for borrower(s)
Ensuring regulation of financial regulations including FDCPA, FCRA, and SCRAAccommodating service requests and performing work accurately and efficiently

Utilizing effective communication and negotiation skills to calm unhappy members and resolve any negative situations.

What you bring to the team:

Minimum of one (1) year of customer service experience

Proficient in Microsoft Office applications, ability to master WSECU computer operating systems

Tactful, effective communication skills (listening, speaking, writing)
Excellent interpersonal skills, including the ability to negotiate using persuasive verbal and written communication

Using sound judgement with sensitive and confidential information

Ability to communicate information in a positive and diplomatic manner over the telephone

Ability to analyze and interpret statements and use open-ended questions to obtain information

Ability to calculate interest rates and percentages and to research and solve numeric discrepancies

Data entry experience, ability to accurately type 50 words per minute or more, ability to operate a 10-key accurately

Bonus points if you have:

Minimum of three (3) years of customer service experience

One year work experience with multitasking within multiple technologies

Previous collection or lending experience, knowledge of debt collection, lending and financial regulations (FDCPA, FCRA, and SCRA)
Experience working towards deadlines, sales targets or KPIs in a previous role Competitive pay: $24.05 - $36.07 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package

The target starting pay for this position is $24.05 - $30.06 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

The range above allows our employees room for growth through annual merit and other pay increases during their tenure in the position.

Position location:

330 Union Ave, Olympia WA. Employees must reside and perform all work in the state of Washington. This is a work from home position except for occasional on-site training, meetings and specific organization events.

Working from home/hybrid requirements:

Reliable, high-speed home internet connection

Private, confidential workspace, away from distractions and other people

Suitable desk/surface and desk chair

When you’d work:
Monday-Friday between the hours of 7:00 am-6:00 pm with rotating Saturday hours of 9:00 am-2:00 pm, Full time, minimum 40 hours per week with scheduling flexibility to meet service needs for this non-exempt position.

Perks:
Here are a few benefits and perks we offer:

Medical, Dental, Vision, and Life Insurance with Premium options covered by WSECUFull-Time Regular employees accrue general leave and sick leave, on a monthly basis

Part-Time employees accrue general leave, on a monthly basis
11 Paid Holidays Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees

Employer…