Associate, Customer Service Development

Role Overview

The Customer Service Development Program is a full‑time, entry‑level opportunity designed to help you build your career in customer service!

You’ll begin as a Customer Service Development Associate, learning about our products, systems, and customer‑centric approach by shadowing team members, completing training, and gradually gaining hands‑on experience. After 6–9 months, you’ll be eligible for your first promotion, to Senior Associate. In this role, you’ll still be learning and training, but you’ll also take on more responsibilities in customer interactions and support, while continuing to build your confidence and skills.

After another 6–9 months of the program, you will join the core team as a representative, marking your second promotion in just 12–18 months! You’ll go from a brand‑new customer service team member to a Brother call center expert, with two promotions and all the support you need to grow into your customer service career!

The first stage is all about building your foundation. The Customer Service Development Associate focuses on learning, training, and shadowing, with early exposure to live customer support tasks. You’ll gain experience using tools like chat, email, and customer service platforms, all while becoming an expert on Brother’s products and how we deliver our “At Your Side” promise to our customers.

This program provides a clear, structured path designed to support your growth and development, complete with two role advancements and two commensurate raises built into the expected timeline. Brother also invests in our employees’ development by offering access to online learning platforms, courses with our Learning and Development team, and the opportunity to take advantage of our educational assistance program, which covers up to 100% of tuition expenses, including textbooks and fees.

You’ll also enjoy the flexibility of our hybrid schedule, with the option to work from home up to two days a week!

• Familiar with working with customers – Whether you’ve worked in food service, retail, or something else entirely, if you’ve worked in a role where working directly with customers or clients was part of the job, you already have a strong foundation! If you are someone who enjoys customer interaction and is looking to build a career doing just that, this program is for you.
• Customer‑Focused – This role will support and advocate for our customers. You should be passionate and excited about solving problems and making customers feel heard, supported, and valued.
• Tech Savvy – You don’t need to be a technology expert, but you’ll be using a variety of systems and tools, including search engines, email, and a blend of familiar and unfamiliar tools we use to research, troubleshoot, and provide support. If you’re comfortable on the computer, learning new technologies quickly, we will help you fill in the rest.
• Eager to Learn – We don’t expect you to come in knowing everything; instead, we want someone who has a strong desire to learn. We’ll teach you what you need to know, and your curiosity and drive will be key to your success.
• Adapts to change quickly – This is a new and evolving role, so you’ll be one of the first to experience the program and training plan, and your feedback may even help us make valuable changes for future participants. We’re looking for someone who is excited about being part of something new and is ready to help us test and try different approaches as we refine the program toward its optimal state.

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager. #LI‑Hybrid

• This role has a non‑negotiable program rate of $16 per hour ($33,280 annualized salary).
• The base salary accounts for the entirety of the on‑target earnings for this role. No additional incentives or variable pay are applicable.

We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental…