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Remote Public Tip Line Specialist - Call Center
Remote / Online - Candidates ideally in
Sparta, Alleghany County, North Carolina, 28675, USA
Listed on 2026-06-30
Sparta, Alleghany County, North Carolina, 28675, USA
Listing for:
IronMountain Solutions
Full Time, Remote/Work from Home
position Listed on 2026-06-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Iron Mountain Solutions is looking for a full-time Customer Service Representative for the DHS ICE HSI Tip Line. This fully remote role requires candidates to be within one hour of the PIV office for equipment pickups. Responsibilities include answering calls, managing online tips, and conducting basic research to assess relevance of tips.
Candidates should have a minimum of 3 years of experience in a call center, with strong multitasking and communication skills. The position emphasizes supporting diverse stakeholders, ensuring data privacy, and working independently.
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