Customer Service Representative

Williams‑Sonoma Inc.

Full‑time Customer Service Representative

Now accepting applications until July 30 2026. Accepting applications from Kansas.

Do you love helping people? Thrive in fast‑paced environments? Want to work from home in a role where you make someone’s day every day?

• Brings positive energy.
• Solves problems with confidence.
• Loves great products and even better discounts.
• …then you’ll feel right at home here!

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.

• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.

• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.

• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

• Competitive pay starting at $15.00/hr
  .
• Recognition‑based incentives and bonuses.
• PTO, Vacation, and Sick Pay benefits.
• Employee discounts and perks (up to 40% off most products and brands).

• 1+ year experience in customer service (retail, call center, or hospitality preferred).
• Strong communication skills - Ability to de‑escalate and resolve issues professionally.
• Problem‑solving mindset - You think fast and adapt quickly.
• Integrity and reliability - You do the right thing, even when no one is watching.
• Comfortable working in a fast‑paced environment with performance goals.
• Tech‑savvy - Ability to navigate multiple systems and multitask efficiently.

In order to work from home, our agents must have their own full‑size or all‑in‑one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed below.

Tablet‑based/convertible personal computers (i.e., Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two‑factor authentication) are not acceptable.

• Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations.
• Mac IOS 13 or newer.

Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated.

You must have an anti‑virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows‑based computers.

Our systems work best using Google Chrome
. Other browsers may not work. If this is the case, we will ask you to install Chrome.

6 GB RAM or higher, but we recommend 8GB or higher to support the work environment.

You must have enough free space available to both install needed systems and run these systems effectively.