Customer Service​/Sales Representative - Tech Products; Remote

Position: Customer Service / Sales Representative - Tech Products (Remote)
Join our award-winning "One Concentrix" team as a remote Customer Service / Sales Representative! We're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

** A NEW CAREER POWERED BY YOU*
* Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "
** World's Best Workplaces** ," "
** Best Company Culture** ," and "
** Best Companies for Career Growth** " awards every year? Then a seasonal remote Customer Service / Sales Representative at Concentrix is the right place for you!

As a seasonal remote Customer Service / Sales Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation.

** CAREER GROWTH AND PERSONAL DEVELOPMENT*
* This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned.

** WHAT YOU WILL DO IN THIS ROLE*
* As a seasonal Customer Service / Sales Representative working from home, you will:

+ Provide inbound call support to understand customer needs and offer applicable product/service options accordingly

+ Hold authentic, free-flowing conversations with customers to provide order support and complete purchases

+ Ask probing questions to ensure customers are purchasing the right products and services for their needs

+ Identify and recommend additional accessories and protection services that fit the customers' needs

+ Use product knowledge, build client relationships, and find new ways to assist customers in getting the correct product and accessories to meet their needs

+ Track, document, and retrieve information in databases

+ Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables;
Familiarity with iOS and/or MacOS, or comparable technology is preferred

+ Offer additional products and/or services

+ Deliver expert customer experiences...with a smile.

** YOUR QUALIFICATIONS*
* Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our seasonal Customer Service / Sales Representative (Remote) role include:

+ A high school diploma or GED equivalent

+ 6+ months of soft sales experience, with the ability to recommend tech products and accessories

+ 6+ months of retail experience is a big plus

+ Exceptional relationship-building skills, driven by positive, high-energy customer interactions

+ A basic knowledge in probing techniques, persuasion, and advising customers to drive sales results

+ Flexible availability to support various shifts and business needs

+ A quiet, distraction-free environment to work from in your home

+ Dedicated workspace: A quiet, professional environment free from distractions.

+ Multi-tasking proficiency:
Ability to navigate fast-paced scenarios with a passion to learn new technologies.

+ Computer literacy:
Strong computer navigation skills and general PC knowledge.

+ Pre-hire testing:
Access to a desktop or laptop to complete initial computer and internet assessments (a company-issued computer to be provided upon hire).

+ Reliable…