Associate, Customer Service Development

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?

Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round.

Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role Overview

About the Program

The Customer Service Development Program is a full-time, entry-level opportunity designed to help you build your career in customer service!

You’ll begin as a Customer Service Development Associate, learning about our products, systems, and customer-centric approach by shadowing team members, completing training, and gradually gaining hands-on experience. After 6–9 months, you’ll be eligible for your first promotion, to Senior Associate. In this role, you’ll still be learning and training, but you’ll also take on more responsibilities in customer interactions and support, while continuing to build your confidence and skills.

After another 6–9 months of the program, you will join the core team as a representative, marking your second promotion in just 12–18 months! You’ll go from a brand new customer service team member to a Brother call center expert, with two promotions and all the support you need to grow into your customer service career!

About the Role

The first stage is all about building your foundation. The Customer Service Development Associate focuses on learning, training, and shadowing, with early exposure to live customer support tasks. You’ll gain experience using tools like chat, email, and customer service platforms, all while becoming an expert on Brother’s products and how we deliver our At Your Side promise to our customers.

What’s in It for You?

This program provides a clear, structured path designed to support your growth and development, complete with two role advancements and two commensurate raises built into the expected timeline. Brother also invests in our employees’ development by offering access to online learning platforms, courses with our Learning and Development team, and the opportunity to take advantage of our educational assistance program, which covers up to 100% of tuition expenses, including textbooks and fees.

You’ll also enjoy the flexibility of our hybrid schedule, with the option to work from home up to two days a week!

Here are a few of the skills and experiences that we are looking for in our next successful Customer Service Development Associate:

• • Familiar with Working with Customers – Whether you’ve worked in food service, retail, or something else entirely, if you’ve worked in a role where working directly with customers or clients was part of the job, you already have a strong foundation! If you are someone who enjoys customer interaction and is looking to build a career doing just that, this program is for you.
• • Customer-Focused – This role will support and advocate for our customers. You should be passionate and excited about solving problems and making customers feel…