Bilingual Customer Service Representative

USA-Customer Service Representative

Must be a U.S. Citizen Work-from-home position Must be able to work M-F shift ranging between 6:00 am - 9:00 pm CT Agents, on behalf of the Customer, will be recruited, hired, and trained to handle inbound and outbound Customer contacts. English and Spanish languages will be supported. Agents will be US Citizens only. Agents must be located in the United States.

Agents may be remote agents or in house Call Center agents. Remote Agent protocols, processes, and procedures must fully comply with United States Government contract requirements. Agents and DXC must comply with IDEMIA’s background check process and criteria. All personnel with access to TSA and FBI contract sensitive information, SSI and/or PII must be vetted and shall undergo federal background checks.

All personnel supporting state programs shall undergo state-specific background checks, as required by program.

Essential Job Functions

• Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications

High school diploma or G.E.D.