Customer Service Rep

Job Title

Pay Rate: $20 per hour

Location:

Oriskany, NY Work Mode:
Remote with in-person training

Duration:
Contract

Anticipated Class

Start Date:

8/3/26 Training Dates: 8/3/26 - 9/8/26 Nesting: 9/9/26 - 9/22/26 Training

Hours:

8:30-5pm EST, Monday-Friday, 30-minute lunch Post-training hours:
Monday-Friday, 8:00am – 11:00pm EST

• Respond to customer requests via telephone, providing excellent service to customers seeking life insurance policies through their employer.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
• Discuss topics such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, continuing coverage upon retirement, status of customer requests, and billing inquiries.

• High school diploma or equivalent.
• Minimum 1 year of experience in the field or in a customer service role.
• Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure place to work.
• Ability to use video during interviews, coaching, weekly huddles, and virtual training.

• Attendance and ability to use reference materials.
• Class participation and interpersonal skills.
• Grasp of material and decision-making skills.
• Confidence level and ownership of learning.
• Technical skills, adaptability, and flexibility.

• Company-issued equipment: laptop, 2 monitors, keyboard, mouse, and docking station.