Claim Service Specialist - Farmington, CT - Hybrid

Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly.

Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement. They are effective and talented negotiators – navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism. They prepare and maintain well‑written files and keep their teams up‑to‑date on current claims.

New to insurance? All you need is great customer service and communication skills – we’ll train you on the rest!

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills.
• Highly effective time management skills.
• Strong attention to detail, accuracy, fairness and impeccable organization.
• A passion for helping others.
• Some customer service work experience preferred.
• Will need to obtain CT License.

• 36.25 hour work week.
• Hybrid work arrangement with up to 2 days per week remote work after training.
• Profit share bonus program.
• Exceptional benefit and wellness programs, career development, flexible schedules.