Client Agent

Met Tel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

We are seeking a Client Experience Agent to join our After Hours Team!

• Answer incoming calls and respond to customers’ emails. Log into and remain available for calls during all assigned working hours.
• Manage and resolve customer complaints in a timely manner; success measured by email and call quality observations completed and reviewed monthly with CS leadership.
• Identify and take ownership of issues, escalating to supervisors as necessary.
• Provide product and service information to customers.
• Research required information using available systems and tools, ensuring a positive customer experience through effective use of all tools.
• Process orders, forms, and applications.
• Route calls to appropriate resources when necessary.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Other duties as assigned.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Multilingual desired but not required.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge of Microsoft Office Suite (Excel, Word, Project, PowerPoint) and Internet software.

• Bachelor’s Degree.
• 3 or more years of customer service experience.
• Must reside locally in Salt Lake City, Utah for training; remote work allowed after initial training.

Salary: $20 - $25 hourly (U.S. pay rate). Pay varies by work location and may also depend on job‑related knowledge, skills, experience and abilities of the successful candidate.

Met Tel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.