Customer Engagement Coordinator

Customer Engagement Coordinator

The Customer Engagement Coordinator will field incoming and outgoing calls for all potential customers that are relocating under the consumer channel and assist with booking moves.

Essential Functions and Duties:

• Set appointments with customers for Coleman branch offices
• Assist with managing multiple calendars
• Notify Moving Consultants of their appointments via email or phone
• Document of all tasks and records that are updated
• Assist branches with management of sales leads
• Utilize multiple computer programs to coordinate the many components of an international move
• Other duties not listed

Knowledge, Skills, and Abilities:

• Computer skills including Windows, Microsoft Office, Microsoft Outlook, and general internet capabilities, as well as company software
• Organizational skills
• Good telephone etiquette
• Good interpersonal skills
• Excellent customer service skills

Required

Education and Experience:

• Required:
  
  High School diploma or GED
• Preferred:
  Prior call center experience

Working Conditions:

• Remote position
• Computer use is prevalent, along with telephone
• Work schedule includes but is not limited to:
  Wednesday-Sunday.

Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!