Bilingual Priority Banker - Flex

Job Description

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services.
• Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base.
• Educates and advises customers on products and services, including all loan and deposit types.
• Takes ownership of customer issues and works proactively with the customer for resolution.
• Refers customers to an internal team of experts when complex financial goals and needs are recognized.
• Completes work with a limited degree of supervision.

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to (Use the "Apply for this Job" box below). for more information.

• High School Diploma or GED.
• Two (2) years of experience in customer service, sales, or banking.
• Ability to accurately observe stable and scrolling on-screen text and images.
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.

• Download speed of at least 50 megabits per second (Mbps).
• Upload speed of at least 5 megabits per second (Mbps).
• Must test on  to confirm download speed or provide documentation from provider.
• Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi‑Fi and Wi‑Fi extenders are not allowed.

• College Degree.
• One (1) year of experience lending.
• One (1) year of experience in relationship-based client consultation.

• Ability to adhere to policies, procedures, and guidelines.
• Ability to handle multiple priorities simultaneously.
• Ability to problem solve.
• Ability to provide personalized customer service.
• Ability to work in a fast paced and energetic environment.
• Basic computer skills with the ability to navigate various systems.
• Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services.
• Strong communication and customer focus.

Must be fluent in Spanish/English.

Strongly Preferred:
One (1) year of contact center experience.

4 days Monday‑Friday 10am‑7pm (In office);
Every Saturday 8am‑5pm (Work from home). May be required to work selected bank holidays.

Position must be within a reasonable driving distance to the Professional Office Building in Birmingham, AL;
Nashville, TN;
Kingwood, TX; or Salt Lake City, UT. Relocation assistance is not provided. Exceptions may be made for current Regions associates who work remotely.

Full time.

Pay ranges are job specific. The target information below is based on the Metropolitan Statistical Area Market Range for the position’s location.

• Minimum: $41,570.35 USD
• Median: $51,226.50 USD

Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees can earn incentives based on performance against defined metrics and goals.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

More information:

Regions is an Equal Opportunity Employer including Disabled and Veterans.