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Customer Service Rep Customer Success Mgr./ CSM Bilingual HelpDesk/Support

Remote Retention Specialist

Remote / Online - Candidates ideally in
Sterling, Loudoun County, Virginia, 22170, USA
Listing for: Smart Start, Inc.
Remote/Work from Home position
Listed on 2026-07-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 38000 - 48000 USD Yearly USD 38000.00 48000.00 YEAR
Job Description & How to Apply Below
A leading customer service company is seeking a Customer Support & Retention Advisor to engage with customers via phone. This fully remote role involves managing appointments, addressing account inquiries, and using empathetic communication to secure customer retention. The ideal candidate brings at least 6 months of experience in customer service, is proficient in navigating CRM platforms, and possesses strong multitasking abilities.

Benefits include uncapped performance-based commissions and comprehensive health coverage.
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