Specifying Spanish Bilingual Representative; Remote

A NEW CAREER POWERED BY YOU

Join our award-winning “One Concentrix” team as a remote Automotive Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

As a remote Automotive Customer Service Representative (Bilingual: Spanish / English), you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

• Utilize client systems to investigate customer part inquiries
• Have working knowledge of car mechanics
• Provide verification and/or recommendation on correct auto parts requirements
• May require considerable adaptation in response to the particular customer in order to achieve success
• Maintain database case notes on all situations
• Read and research relevant materials and resources to stay current in programs
• Deliver expert customer experiences … with a smile.

• High School diploma or GED equivalent required.
• Must be fluent in English and Spanish in verbal and written form.
• Additional Automotive Parts training or certifications a plus.
• 1–2 years of Automotive Parts Counter experience.
• PC / Keyboarding Skills including Word & Excel.
• Must reside in the United States and have a valid U.S. address for residence.

• The base salary range for this position is $16 per hour (pay rate will not be below the applicable minimum wage), actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• Paid training and performance‑based incentives.
• Lucrative employee referral bonus opportunities.
• Company networking and leadership opportunities with organized groups in the following topics:
  Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness.
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP).
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• A modern, state‑of‑the‑art office setting with advanced technologies and a great team.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #My One Earth Promise , and more.
• A range of other perks and benefits.

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office…