Remote Bilingual Customer Service Representative; Bridgewater

Position Overview

As a Bilingual Customer Service Representative, you will serve as the first point of contact for customers in English or French, delivering exceptional service with empathy and professionalism.

This role supports NTT DATA’s commitment to customer satisfaction and brand advocacy.

• Position:
  Bilingual Customer Service Representative
• Status:
  Full Time - Remote
• Hours of Work:
  Monday – Sunday, 8:00am – 12:00am EST
• Location:
  
  Open to residents of Nova Scotia and New Brunswick
• Rate of Pay: $16.20 – $19.90 per hour (Bilingual French/English)

• Deliver first-class service by accurately assessing and responding to customer needs, using sound judgment when recommending solutions.
• Respond to inquiries and complaints with professionalism, ensuring customer satisfaction.
• Handle complex inquiries and complaints in an informed, accurate, and responsible manner, following provided resources.
• Accurately complete documentation for each interaction, enter data into call history, send messages to third parties, and initiate necessary customer fulfillment.
• Stay current on program and product information through continuous learning.
• Maintain strict confidentiality and adhere to legislation and service guidelines regarding data usage.

• Bilingual (English/French) is a requirement.
• Prior customer service experience in a fast‑paced environment is an asset; experience in the food and/or retail industry is considered an asset.
• Strong oral, written, and typing communication skills, including spelling and grammar.
• Demonstrated ability to implement change initiatives and learn new concepts quickly.
• Advanced PC knowledge and familiarity with system navigation.
• Positive, empathetic, and caring conversational style with tact and diplomacy across all customer interaction levels.
• Ability to resolve complex and sensitive customer complaints in line with company policies and best practices.
• Flexibility to work all required shifts.

• All equipment required for the role.
• Virtual paid training.
• Comprehensive benefits package (medical, vision, and dental).
• Employee Assistance Program.
• RRSP program options.
• Short- and long-term disability options.
• Rewards and recognition programs.
• Internal career advancement opportunities.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.