Customer Service Rep
Remote / Online - Candidates ideally in
Oriskany, Oneida County, New York, 13424, USA
Listed on 2026-07-02
Oriskany, Oneida County, New York, 13424, USA
Listing for:
Axelon Services Corporation
Full Time, Remote/Work from Home
position Listed on 2026-07-02
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Call Center / Support, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Pay Rate: $20 per hour Summary:
- Location: Oriskany
- Work Mode: Virtual with in-person training
- Training Hours: 8:30-5pm EST, Monday-Friday
- Training Dates: 8/3/26 - 9/8/26
- Nesting Period: 9/9/26 - 9/22/26
- Post-Training Hours: Monday-Friday, 8:00am – 11:00pm EST
- Respond to customer requests via telephone, providing excellent service to the company's customers with life insurance policies through their employer.
- Rely on instructions and pre-established guidelines to perform job functions.
- Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
- Discuss topics such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, and billing inquiries.
- High school diploma or equivalent.
- Minimum 1 year of experience in the field or a customer service role preferred.
- Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet place to work.
- Ability to work flexible shifts based on business needs.
- Use video during interviews, coaching, weekly huddles, and virtual training.
- Attendance and punctuality.
- Ability to use reference materials and class participation.
- Strong interpersonal skills and grasp of material.
- Decision-making and confidence level.
- Ownership of learning and adaptability.
- Technical skills and flexibility.
- Company-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.
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