Customer Success Manager

Role Description

Givebutter is hiring an outstanding, scaled Customer Success Manager who is passionate about helping nonprofits achieve meaningful fundraising outcomes through technology. As a member of our growing Success team, you’ll partner with some of Givebutter’s highest‑impact nonprofit customers, helping them translate fundraising goals into measurable results. You’ll serve as a trusted advisor, guiding customers to realize value from Givebutter through strategic adoption, fundraising best practices, and stakeholder alignment.

The Customer Success Manager is responsible for driving customer outcomes, adoption, retention, and growth across a pooled set of accounts. Success in this role comes from understanding what customers are trying to accomplish, diagnosing challenges that stand in their way, and connecting them with the right Givebutter products, features, and strategies to help them succeed. This role also uses AI tools to work efficiently at scale, including using AI to synthesize customer context, draft follow‑ups, and identify patterns and risks across accounts while maintaining strong judgment and data hygiene.

• Serve as a strategic partner for nonprofit customers through short‑term, outcome‑focused engagements, helping them achieve fundraising and donor engagement goals through Givebutter (this is a pooled motion, not a fixed book of business).
• Lead discovery, success planning, training, and strategic guidance that drive adoption, value realization, retention, and growth.
• Become a subject matter expert in Givebutter and connect platform capabilities to customer goals, challenges, and opportunities.
• Continuously test and iterate on new ways to incorporate AI into your workflows, using it to support and improve the work being done while maintaining strong judgment and data hygiene.
• Identify customer risks and opportunities early, using AI, data, and customer insights to guide proactive action.
• Partner cross‑functionally to improve the customer experience and advocate for customer needs.
• Facilitate a mix of 1:many webinars, automated engagement, and targeted 1:1 customer interactions.

• 2–5 years of experience in Customer Success, Account Management, Consulting, Sales, or similar customer‑facing roles.
• Demonstrated ability to drive customer outcomes through strategic guidance, relationship management, and problem solving.
• Experience managing multiple customer engagements in a pooled or scaled motion while working toward retention, growth, adoption, or business goals.
• Strong communication, discovery, stakeholder management, and customer‑facing presentation skills.
• Experience facilitating trainings, workshops, webinars, or customer education programs.

• Experience working in a scaled or pooled customer success function.
• Experience working directly in nonprofit fundraising, donor development, or advancement.
• Experience with nonprofit fundraising technology, CRMs, fundraising platforms, or related software.
• Experience advising customers on fundraising strategy or campaign planning.

• Remote Work:
  Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
• Health Insurance:
  Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.
• Dependent Care Coverage:
  Coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.
• Mental Health:
  Access to Talk Space membership.
• 401k: 3% 401k match for all eligible employees.
• Vacation and Holidays:
  Flexible PTO policy with uncapped vacation days and company‑recognized holidays.
• Wellness Week:
  Company closes for one week each summer to prioritize rest and recharge for the team.
• Parental Leave: 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.
• Family Care Support:
  Company‑paid Urban Sitter membership plus care credits to book trusted, background‑checked caregivers for childcare, senior care, pet care, and household support.
• Home Office Stipend:
  Company‑sponsored expenses for laptops, monitors, and modern technology to upgrade your home office.
• Coworking Stipend:
  Monthly stipend to work from coworking spaces or cafés for flexibility and community.
• Charitable Giving:
  Employees encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.
• Professional Development:
  Learning and development reimbursement opportunities.
• Love What You Do:
  Mission‑driven company serving the charitable sector; feel good about the work you're doing and the company you work for.

Compensation: $96K