Customer Service Rep - Tech Products; Seasonal, Remote

Join our award-winning "One Concentrix" team as a Customer Service / Tech Support Rep! We’re looking for passionate game‑changers to deliver exceptional customer experiences and tech‑based solutions for one of the world’s best‑known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award‑winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a "work from home" career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "World’s Best Workplaces", "Best Company Culture", and "Best Companies for Career Growth" awards every year? Then a remote Customer Service / Tech Support Representative position at Concentrix is the right place for you!

As a remote Customer Service / Tech Support Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game‑changers.” Together, we serve as the intelligent transformation partner for the world’s best‑known brands, delivering exceptional customer experiences with tech‑powered innovation.

This is a great "work from home" opportunity that will allow you to reimagine an all‑new career journey and develop "friends for life" at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

That’s why we offer a range of no‑cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

As a Customer Service / Tech Support Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Help customers complete purchases and provide post order support
• Persuade customers to purchase additional products and/or services
• Use product knowledge, build client relationships, and find new ways to retain customers
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables;
  Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service / Tech Support Representative role include:

• 1+ year of customer service experience; 3+ years preferred (retail experience is a plus)
• Strong focus on building customer relationships
• Open availability
• A high school diploma or GED
• A quiet, distraction‑free environment to work from in your home
• Proficiency in fast‑paced multi‑tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

One of our company’s Culture Beliefs says, "We champion our people." That’s why we invest in our game‑changers, our infrastructure, and our capabilities to ensure long‑term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible…