Remote EV Concierge & Customer Success Advocate

Job Title: Customer Service Representative

Job Description: Join our team as an EV Concierge, where you will utilize exceptional customer service, marketing, and sales techniques to support both current and prospective electric vehicle (EV) owners. In this role, you will ensure an outstanding customer experience, fostering lasting relationships between customers and original equipment manufacturers (OEMs). Your day‑to‑day activities will include answering product questions, discussing charging options, assisting with product orders or reservations, setting up dealership appointments, and addressing customer concerns with personalized, value‑driven solutions.

• Serve as the product expert for current and future EV product lines, including all associated products and services.
• Assist customers via chat, phone, and email with inquiries related to products, reservations, orders, dealerships, services, home‑charging, and recalls.
• Take ownership of customer interactions, ensuring all questions are answered comprehensively.
• Handle 80% phone work and 20% chat and email follow‑ups, including post‑case documentation.

• 1–2 years of experience in a customer service‑related profession.
• High‑volume call center experience.
• Computer navigation and typing proficiency.
• Strong reading comprehension, oral and written communication skills.
• Ability to quickly learn EV products and provide informed answers to customers.
• Basic understanding of electric vehicles and home charging options.
• Proficiency with CRM systems, including Salesforce.

• Strategic agility and acumen.
• Ability to filter and process customer perspectives and issues.
• Strong work ethic, ability to meet/exceed deadlines, and excellent organizational skills.
• Positive self‑starter with excellent interpersonal skills and attention to detail.

Contract position based out of Warren, MI. Fully remote.

The pay range for this position is $19.00 – $19.50/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jun 3, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.