Customer Care Representative - CCR

Customer Care Representative

Job Location:

Naperville, IL 60563 Duration: 12 months onsite contract Shift: Hybrid (M-Th in office 8AM to 4:30 and Friday is work from home) XXXX: XXXXXXXXXXX9/hr on W2

Note
- Employee benefits may include, but are not limited to, health insurance (medical, dental, and vision), a 401(k)-retirement plan, and paid sick leave, in accordance with applicable federal, state, and local laws and company policy. Eligibility and benefit offerings may vary based on employment status and work location.

This candidate would provide essential administrative and operational support to ensure the effective day to day management of the Supplemental Arrearage Reduction Program.

• This role would support customer enrollments and account maintenance, coordinate and track required customer communications, maintain program trackers and standard reports, and assist with monitoring participant compliance, late payments, drops, and graduations.
• The contractor would also support data validation and reporting used for leadership updates and regulatory submissions, help maintain program documentation and job aids.