Remote​/Hybrid Customer Service Position

Remote/Hybrid Customer Service Position

Full Time Indirect Labor, Oklahoma, Pauls Valley, OK, US

This is a hybrid role, where team members will be expected to work in-office 1 day per week.

• 401(k) Retirement Plan/Employer Matching
• Supplemental voluntary benefits (STD, Life, Accident)
• Generous PTO Policy: beginning at 80 hours the 1st year of employment to 120 hrs. 2nd year of employment;
  Paid holidays;
  Paid Bereavement
• FSA
  -Flexible Spending Account
• Profit Sharing Plan – All active team members are eligible
• Educational Tuition Reimbursement

• All customer contact with regards to order placement, price and delivery quotations, shipping schedules and general product information.
• Respond to customer either verbally, by fax or email to answer any order related questions or provide shipping status.
• Monitor expedite orders and follow up on shipments.
• Follow up with customers.
• Look in application guides in computer for part numbers.
• Anything else deemed necessary.

Customer Service Level 1:
Responsible for resolving all customer needs via phone, chat and/or email including order placement, pricing, returns, order expediting, order tracking, delivery quotes, shipping schedules and general product information. Responsible for managing website correspondence messages. Must be able to investigate and resolve problems regarding mis-shipments or shortages and initiate the returns process. Must be trained in data entry. Must be able to fill in for other Customer Service Representatives.

Must be able to assist throughout the East Coast Call Center.

• Proficient in Microsoft Word & Excel.
• Excellent communication skills, both written and oral.
• Excellent attention to detail.
• Good organizational skills.
• Problem-solving skills.

1 to 3 months related work experience and/or on-the-job training.

• Must have 20/20 vision or correction to 20/20.
• Must be able to sit for entire shift.

High school diploma or GED.

Covercraft Industries LLC is an Equal Opportunity Employer.