Enterprise Client Services Specialist

Overview

Operations (Customer Journey, Care and Support)

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Location:

NYC;
Hybrid;
Full-time.

We are seeking an Enterprise Client Services Specialist to join our rapidly growing Operations team in New York City. The Enterprise Client Services Specialist oversees and supports Payoneer’s business units in day-to-day services and operational tasks, working in tandem with internal teams to resolve issues on behalf of our clients.

Daily activities include, but are not limited to, assisting with any payment or product questions, technical inquiries, compliance reviews, training and launching new clients, providing support on additional offerings, and special projects. This role requires strong initiative, solid written/verbal communication skills, relationship management expertise, unflagging attention to detail, and an overall commitment to excellence. The ideal candidate will have a proven track record of servicing large corporations, account management experience, comfort with technology products and services, and an understanding of international clients.

Previous experience within Fin Tech is a plus.

• Be the subject matter expert for our clients and assist them with all inquiries including but not limited to compliance, technical issues, configurations solutions, and payments
• Serve as a liaison between the client and all internal teams ranging from compliance, risk, finance and product until a solution is given all while ensuring we stay within the provided SLA
• Interact with partners via phone, email, and web-based conference to provide updates on the clients’ activity, resolve issues, or provide training as needed
• Take full ownership of dedicated client relationships to be their point of contact for answering questions and resolving issues
• Maintain expert knowledge of the product and services within the company to provide clients with helpful information
• Build and maintain sustainable and continuous business relationships with new and existing clients
• Work closely with the business teams to highlight growth potential and raise opportunities to improve our service offering

• 3+ years of experience in a client-facing role either in a technology firm or in a financial institution
• Ability to work across all internal teams including sales, finance, marketing, risk, and compliance
• Familiarity with the workings of international money transfers such as wires, global bank transfers, and SWIFT
• Excellent verbal and written skills; excellent phone and video call manner
• Confidence and poise while presenting in front of global clients
• Familiarity with the topology of credit card transactions
• Proficiency with CRM systems, preferably with working knowledge of Salesforce
• Ability to perform in a high pressure environment
• Creative, independent problem solver who will go above and beyond to find a solution for the clients in a timely manner

• Discounted medical, dental, and vision insurance (coverage starts on day one) HSA and FSA
• 401K with employer match
• Employee Stock Purchase Plan (ESPP)
• Fitness/Wellness reimbursement
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Fun office culture with supportive leadership

Salary notes:
The annual base salary range for this position is $70,000 - $85,000. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick leave where applicable. The position is also eligible for a…