Healthcare Customer Service Representative - Remote KS

Healthcare Customer Service Representative - Remote KS

Location:

Any city, AL, US, 99999

Work Mode:
Virtual (Exception only)

Summary:

As a Healthcare Customer Service Representative – Topeka, KS at Gainwell, you will harness technology to support members and improve health outcomes for vulnerable communities. You will provide friendly, efficient customer service, including answering calls, resolving inquiries about claims, eligibility, insurance, and finances, assisting with portal navigation and other technical issues, documenting interactions, and meeting SLAs and production targets.

• Provide prompt, efficient, and friendly customer service by answering incoming phone calls: research and analyze callers' concerns regarding claims, eligibility, other insurance, and financial to ensure successful outcomes and/or resolution.
• Respond to customer questions, provide comprehensive customer support, and/or forward the request to the appropriate personnel in a timely manner.
• Technologically savvy and assist callers with portal navigation, registration, password resets, settings, and other issues a user may experience.
• Document calls in detail including concerns, actions taken, and completing templates to ensure all information is captured. Provide accurate information by utilizing the resource materials provided within manuals, processes, guides, and One Note.
• Interact with team members, management, and customers in a professional manner and adhere to the client’s SLAs and consistently meet production targets.

• High school diploma or G.E.D.
• Two or more years of inbound telephone customer service with strong organizational, analytical, critical thinking, and customer service skills, along with an exceptional attention to detail. Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
• Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, and One Note. Skilled in solving computer-related technical problems over the phone.
• Excellent time management, verbal, and written communication skills, ability to talk and type simultaneously and ability to multitask in a high paced environment and retain information.
• Experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired.

• Office environment located in Topeka, KS – position may be remote initially but will require to work on-site when directed.
• Candidates must be a resident of the State of Kansas and within 20 miles of Topeka Kansas.
• Candidates must be available to work an 8-hour shift until 5:30PM, Monday through Friday.
• A fast-paced environment in an ever-evolving industry.

The pay range for this position is $35,360.00 - $38,900.00 per year. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.