Remote Member Experience Escalations Leader
Remote / Online - Candidates ideally in
Lancaster, Lancaster County, Pennsylvania, 17622, USA
Listed on 2026-07-03
Lancaster, Lancaster County, Pennsylvania, 17622, USA
Listing for:
SHPCA SCAN Health Plan
Remote/Work from Home
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
-
Healthcare
Job Description & How to Apply Below
SHPCA SCAN Health Plan is seeking a Member Experience Escalations Coach in Pennsylvania to supervise the Member Experience Champion team. This role involves managing complex member escalations and coaching Champions to ensure exceptional member experiences aligned with internal policies.
The ideal candidate will have leadership experience in customer service, particularly in healthcare, and a commitment to driving performance and improving service quality.
This position supports remote work and offers a comprehensive benefits package, including generous PTO and a 401(k) plan.
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