Customer Service Rep

Job Title

Pay Rate: $20 per hour

Location:

Oriskany

Work Mode:
Virtual with in-person training

Training

Hours:

8:30-5pm EST, Monday-Friday

Training Dates: 8/3/26 - 9/8/26

Nesting Period: 9/9/26 - 9/22/26

Post-Training

Hours:

Monday-Friday, 8:00am – 11:00pm EST

• Respond to customer requests via telephone, providing excellent service to the company's customers with life insurance policies through their employer.
• Rely on instructions and pre-established guidelines to perform job functions.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
• Discuss topics such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, and billing inquiries.

• High school diploma or equivalent.
• Minimum 1 year of experience in the field or a customer service role preferred.
• Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet place to work.
• Ability to work flexible shifts based on business needs.
• Use video during interviews, coaching, weekly huddles, and virtual training.

• Attendance and punctuality.
• Ability to use reference materials and class participation.
• Strong interpersonal skills and grasp of material.
• Decision-making and confidence level.
• Ownership of learning and adaptability.
• Technical skills and flexibility.

• Company-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.