Customer Service Agent

Customer Service Agent

This is a remote position for candidates based in Bogota, Medellin, Cali or Barranquilla, Colombia. About Sezzle:
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values.

As we continue to shape the future of fintech and retail, we're building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you're excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

We are seeking a talented and motivated Customer Agent who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver h a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle.

You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful.

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
• Showcase passion and connection with the nooks and crannies product
• Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
• Build a network of support and trust with our awesome customer support team!
• Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
• Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience

• Excellent communication and interpersonal skills
• Fluent in written and spoken English
• Proven success in a fast-paced support environment
• Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
• Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
• Driven to dig into the details of a system or process to solve customer problems
• Displays a passion for what you do while upholding personal and corporate integrity
• Excitement to learn new technologies and help customers succeed
• 3+ years of customer support experience
• Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
• Fluent in written and spoken English and Spanish (a third language is a plus)
• Bachelor's degree or an equivalent combination of education and experience
• Zendesk, Live Agent or Jira experience is a plus

Work Conditions

• Remote, work-from-home
• Must work from Bogotá, Colombia, can't work outside of the country.
• 3-4 training weeks
• Full availability first 2 months, no vacations could be approved in this period
• Fixed shift, based in Central Standard Time
• Competitive salary, bonus structure

Compensation and Benefits

• Salary: $ COP monthly
• Performance bonus of 15%-25% of the monthly salary
• Benefits:
  Remote role, additional benefits after review of the performance.

About You

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do…