Property & Casualty Licensed Insurance Representative Remote

Licensed Insurance Representative

As a Licensed Insurance Representative, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Your responsibilities include finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all inbound and outbound customer inquiries. Provide excellent customer service through active listening. Work with confidential customer information and treat it sensitively. Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding. Appropriately communicate with customers, exercising retention efforts if needed.

Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan. Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning.

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key competencies:

• Process Excellence:
  Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration:
  
  Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication:
  Outstanding communication, listening, and analytical skills.
• Organizational
  
  Skills:
  
  Strong organizational and problem-solving skills.
• Emotional Intelligence:
  Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness:
  Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking:
  Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented:
  Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

• Internet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required.