Customer Retention Specialist - Remote

Outside of United States | Posted on 04/13/2026

Retention Specialist – Customer Success Team

• Initiate outbound calls to retain customers and collect payments over the phone.
• Provide resolution to customer issues or concerns by asking probing questions.
• Identify the root cause of why a customer is choosing to leave the program.
• Attempt to overcome objections and retain customers with approved responses and solutions.
• Use effective negotiation skills to net results and meet productivity objectives.
• Research and sell company’s products and offers that are most likely to help customers.
• Maintain and strengthen loyalty in customer relationships through friendly, professional, and accurate communication.
• Maintain an acceptable retention save level and Department policies as well as schedule adherence (for shifts, breaks and lunches).
• Assist in maintaining and monitoring electronic data for established customers.
• Assist with administrative duties and projects as assigned within the Department.

• Highly motivated and eager to earn hourly rate plus commission.
• Fluent in English and have superior phone etiquette skills.
• Professional sales or retention experience.
• Strong interpersonal skills, maturity, and good judgment, capable of communicating with a diverse range of individuals.
• Experience handling difficult and irate customers.
• Problem‑solving, critical thinking and decision‑making skills.
• Comfortable working with Google Suite products.
• Data entry accuracy.
• Proficient in basic math skills.

Type:
Full Time

Schedule:

Flexible schedules available weekdays between 10 AM and 8 PM Eastern.
Remote: 100% Online; home‑based OUTSIDE of the USA.