Customer Service Representative - Healthcare

Essential Duties and Responsibilities:

Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).Calls are basic and routine.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Provides feedback when needed, provide input on call trends, processes, procedures, and training.

May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

Refer calls as required to CSR Lead Maintain up-to-date knowledge of client regulations and policies

Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements High School diploma or equivalent with 6 months of customer service experience.

Must be able to speak and read English clearly, professionally and fluently.

Ability to work within established turnaround times

Must have excellent interpersonal skills and the ability to organize simultaneous tasks

Ability to work as a member of a team

Must participate and certify in internal CCO training to begin this role.

Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.

May be required to work overtime and scheduled holidays.

Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.#CCOPhoenixEEO

Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at  .Minimum Salary $17.42

Maximum Salary $17.42
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